FAQ

1) How do I register my children to the school transport?

All registrations need to be made through the online registration website.

2) When do I need to register my child to make sure s/he get a seat on a bus?

Registrations are normally open from May 1 to May 31.

It is always possible to register after these dates; however, please note that while we will do our best to meet your registration request, we can’t garantee that your child will have a seat on a bus and, in any case, only stops already chosen by parents in May will remain available.

In general, there is no vested right for an individual bus stop in one’s neighbourhood. The stop planning is done on a best effort basis

3) Can a child take the bus only to the garderie (child minding facilities)?

Yes. The invoice will be 65% of a full pass.

4) Can a child take the bus only in the morning?

Yes – but 100% of full subscription fee will be invoiced. Passes charged at 65% of a full pass are ONLY for buses to the garderie in the afternoon.

5) If my child is registered to Transport, can he/she take any bus?

No, children registered for Transport are only authorized to use the lines to which stop they are registered.

However, occasional use of a different line (i.e. not regularly, e.g. every week) can be arranged by purchasing a ticket at least 24h prior to the transport. Purchasing a ticket is done on line via the APEEE online resgistration system (3 € for enrolled students / 5 € for students not enrolled in the transport service) and a ticket is obtained if seats are available on the requested bus.

6) If parents are divorced/separated, can children take two different buses?

Yes. The children will have to be registered in the two buses they need to use. The second bus registration costs 65% of a full bus pass.

7) What is the price of the full pass?

The total costs for all bus lines are calculated and divided over all the parents. Because of the continuous changes in the number of children, this calculation is fairly complex and the total amount cannot be provided in September.

The payment is therefore divided in three instalments. The first and second instalments are based on the previous year’s costs. The third one is based on the actual operating costs. The estimated and later final price will be published on the APEEE website and communicated to the parents by email via the instalments automatically generated by the online registration website. After an audit of the annual account, a balance may be required.

8) When do I have to pay?

Payment instalments are to be paid after reception of the payment request using the indicated structured communication. The deadlines are: 01/09, 01/12 and 01/03.

 

9) Who is paying what? (budget and pricing)

This depends on the employer of the parents.

  1. Nursery pupils – parents incur the full cost.
  2. For Primary and Secondary pupils, European institutions generally pay for the bus transport.
  3. Other parents are reimbursed by their employers.
  4. There is also a group of parents who pay he full cost.

10) Who is paying transport costs for civil servants (temporary and contractual agents included)?

The Institutions are paying the transport costs as from the first year of primary. For the pupils benefiting from the European Institutions and European Schools school allowance, the parents must provide their service number and professional status during enrolment process, via each of the subscription they create on the online registration website. Otherwise, if the “School allowance” part isn’t filled correctly, the transport fee will be invoiced to the parents.

11) Is there a discount for a second child, or more?

No, there is no discount.

12) How to consult the buses lines and stops?

All bus routes are available on our online registration website by clicking here >

13) When will the bus routes for the coming school year be announced?

Enrolment for APEEE bus transport happen during the month of May. The bus routes are published by the end of August.

14) Can we have the mobile phone number of our bus monitor?

Yes, the phone numbers of the bus monitors will be available via our online registration website by the end of august, and will be updated in the course of the school year, in your child’s subscription and on the online timetable. The Transport office usually send an email in case of definitive replacement of a bus monitor.

15) Is it possible to ask to change the location of a bus stop?

Yes. Each request needs to be dealt with individually. It is a fairly complex consideration in which the following factors intervene: the safety, the bus size, requests from other parents, travelling durations and bus routes needing to be balanced.

When the request has been accepted, it is necessary to inform everyone: drivers, parents, bus monitor and information on the website need to be changed, bus passes, and monitor lists. A request can be made by e-mail to the Transport Office : transport@bru4.eu

16) Who is taking care of the nursery children when they arrive at school with the bus?

Children are taken care of by the bus monitors who bring them from the parking lot to the nursery hall. If there were to be no bus monitor, they will be brought to the nursery hall by the school monitors.

17) My child's morning bus always arrives before 7h55 but he/she is not allowed to get off the bus and go to his/her class. Why is that?

This is a safety issue, students are not allowed on the school grounds until 7:55 am. Bus times are being adjusted to minimize this, however, all buses cannot arrive at the same time as they can’t all fit into the parking lot.

18) Will time tables and/or routes be adjusted?

Yes, adjustments are sometimes made, and parents will be informed by email. Definitive updates are visible in your online registration.

19) Can the order in which buses depart vary ?

No. This would mean having the timetables with the arrival times at the bus stops be different on a daily bases and parents never knowing exactly when their children get home.

20) Whose responsibility is it to make sure my child is on the bus before it leaves?

The teachers are responsible for taking the nursery children, and P1 as well as P2 children to the buses. Children from P3 to the secondary pupils make their own way to the bus.

Buses don’t wait for children who are possibly late: they must leave on time. Also, if your child needs to be brought to the buses by a teacher and you haven’t made them aware of a change of plan, bus number for said day or pick-up instead of bus, it won’t be the Transport office’s responsibility if your child isn’t on the right bus that day.

21) Do I have to be there at the bus stop? What if I am not?

In the registration form you should specify whether your child must be fetched by an adult (parent, baby-sitter, etc.) or not. There is also the option to allow a child to leave the bus “only if accompanied by a sibling”.

If you replied “I don’t authorize my child to get off the school bus unaccompanied”, and there is no authorized adult to fetch the child, the supervisor will call the phone number you provided, and if they didn’t manage to reach you, the bus monitor will call the Transport Office and the bus will drive on.

22) Do you contact parents who repeatedly arrive late to meet their child from the bus, thus delaying other children who live further down the line?

Yes, please refer to the Transport Rules for the disciplinary action.

How are the bus routes planned? (route planning)

This is described in the Transport Rules. Maximum time per trip is estimated at 75 minutes.

Can we have Route-representatives and/or area-representatives?

Yes, but this needs to be organized by the parents amongst themselves.

What further changes are likely to affect the bus service this year?

Bus transport is in constant change. Other changes, such as road works and traffic are considered on a day-by-day basis.

My bus is always 5 minutes late in the morning, why is that?

Basically, traffic. Parents are asked to inform the Transport Office of any road works or problems with bus stops in order to find a solution for the collection of children.

Can anything be done to lessen the time children have to sit on buses waiting to depart?

Buses are leaving on schedule daily, which means the longest waiting time before departure is no more than 15 minutes (except for the nursery children who have been granted the authorization do be put on the buses five minutes before the lessons officially end). Classes end at 15:05 (first departure at 15:20) or 15:55 (second departure at 16:10).